Shipping Policy

Last Updated: July 10, 2026

At PAW-ZA, we're committed to getting your pet's products to you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding holidays.
• Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

• United States: 7–15 business days
• Delivery times may vary due to weather, holidays, customs processing, or carrier delays.

Please note that these are estimated shipping times and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 24–48 hours to become active.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is being offered.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window, please contact us and we will work with the shipping carrier to resolve the issue.

If your package is confirmed lost in transit, we will assist you with a replacement or refund where appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, PAW-ZA cannot guarantee replacement or refund once the order has shipped.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We'll review the issue and work toward a satisfactory resolution.

Contact Us

If you have any questions about your order or shipping, please contact our support team:

Email: easleytristan9@gmail.com

We aim to respond to all inquiries within 24 business hours.

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